St Pierre is recalling St Pierre 6 Pains Au Chocolat with immediate effect for products with a Best Before date of 17/09, 25/09 and 01/10.
This product is suitable for freezing, any customers who have this product in their freezer please check the date code.
A spokesperson for St Pierre Groupe, said:
“We have instigated a full product recall for St Pierre 6 Pains au Chocolat for the three date codes we have identified as being affected by a food quality issue.”
“St Pierre prides itself on the quality of its products and after liaison with our bakeries and customer partners we have decided that a full recall is the best course of action.”
“Whilst the products do not represent a food safety risk, we would ask any customers who have the Pains au Chocolat products with a best before date of 17/09, 25/09 and 01/10 to please return the products to the store they purchased from for a full refund.”
The St Pierre 6 Pains au Chocolat are the product affected by this recall:
|PRODUCT||PACK BARCODE (EAN 13)||OUTER CASE BARCODE (ITF 14)||CPC||BEST BEFORE DATE AND/OR BATCH CODE|
|St Pierre 6 Pains Au Chocolat||5027952015703||05027952015697||37942||17/09/2023|
|St Pierre 6 Pains Au Chocolat||5027952015703||05027952015697||37942||25/09/2023|
|St Pierre 6 Pains Au Chocolat||5027952015703||05027952015697||37942||01/10/2023|
Q&A: Product Recall
Which product is being recalled?
The St Pierre 6 pack Pains au Chocolat with a best before date of 17/09/23, 25/09/23 and 01/10/23 are the product affected by this recall
What does a recall mean?
Product recalls happen if, for any reason, a product makes it onto store shelves, or customers’ homes without being up to the high standards upon which we pride ourselves. It is very rare that we would recall a product but on this occasion, we have decided a full recall is the best course of action.
Why are you recalling the product?
We have identified a food quality issue on these products which means that mould could be present. Whilst it does not represent a food safety issue, it does not represent the quality of St Pierre products and has therefore instigated a product recall.
How will I know if my product is affected?
We have carried out a thorough investigation and are confident that the only products affected are those detailed in the table above. Check the barcode on your product and the best before date. If these details match, then your product is subject to the recall.
Does this represent a safety risk to consumers?
No, this does not represent a safety risk. The recall is a food quality issue. We have identified that the products listed above have a potential mould contamination issue. However, this does not present a risk to most consumers, it simply means we are not satisfied with the quality of the products listed above.
Will I be refunded?
If your product barcode and best before date matches the details provided, you can take it back to the store you bought it from and receive a full refund. You won’t need a receipt in order to claim your money back.
If you’re a retailer or food service operator, you’ll need to contact your wholesaler or alternatively, email us directly via firstname.lastname@example.org
How do I get more information?
If you’re not sure how to check if your product is effected, or you have some more questions that we’ve not managed to answer in these Q&As, then please do get in touch so we can help put your mind at ease.
If you’re a retail partner or operate a food outlet, please contact your St Pierre sales representative directly or email; email@example.com
If you’re a shopper and have bought one of our products, please contact; firstname.lastname@example.org
How can I be sure this won’t happen again?
We work closely with all of our partners to reduce the risk of any such incidents and we pride ourselves on the quality of our products. We have identified the affected products and we are taking all necessary steps and following Food Standards Agency procedures to ensure that any risk from this recall is minimised and a thorough investigation is carried out to ensure it will not happen again.
Can I get my money back?
Of course. If you’re a retailer, please contact your sales contact directly or email us via email@example.com. If you bought your product in store, you can simply take it back – no receipt required – to claim a refund.
I need more details, what should I do?
Hopefully, we’ve been able to alleviate any concerns, but if you do have further questions please direct them as follows;
- If you’re a retail partner or operate a food outlet, please contact your St Pierre sales representative directly or email; firstname.lastname@example.org
- If you’re a shopper and have bought one of our products, please contact; email@example.com
- Any media enquiries should be directed to Liz Bleakley – firstname.lastname@example.org