Frequently Asked Questions
Do you have any questions about our products, how they’re made and how to store them? Our FAQs below answers all our most-asked questions.
Where can I buy your products?
Our products are available to purchase from a variety of retailers, both in store and online. For more information on where to buy our products check out our Where To Buy section.
Can I buy your products directly?
Whilst our products are not available to purchase directly from us, they are available in a number of retailers, both in store and online. For more information on where our products are available to purchase from, check out our Where To Buy section.
Can I buy your products outside of the UK?
We do supply our delicious Brioche products outside of the UK such as in Ireland, in the USA and in the Middle East as well.
How do I heat/prepare your products?
All of our products are ready to eat and enjoy! All our products can be eaten straight from the pack or if you’re feeling a bit more adventurous, or have a bit more time, why not try some of our carefully selected recipes for additional ways to enjoy.
For the best way to heat our products, check out the individual product pages.
How should I store your products?
Store in a cool, dry place and once opened store in an airtight container. Try to keep away from direct sunlight.
Are our products suitable for vegetarians or vegans?
Where can I find details of product allergens?
Do your products contain nuts?
For the most accurate information on allergens please refer to the packaging. Even when repeat purchasing we would always recommend checking the product information on pack.
Are your products suitable for freezing?
Most of our products can be frozen, but we recommend freezing and consuming within one month from a quality perspective.
Why do St Pierre products include Palm Oil?
In order to achieve the best texture in our products we occasionally need to use palm oil. We are a member of the Round Table of Sustainable Palm Oil (RSPO) and, whenever possible, we purchase Mass Balance or Segregated RSPO Palm Oil from sustainable sources, compliant with RSPO standards. If you would like more information on the RSPO and their standards, please visit www.rspo.org.
Is your packaging recyclable?
The type of plastic we use to package our products is mainly polypropylene, which is a common material used for packaging food. Although the infrastructure is not widely available in the UK for it to be recycled it can be taken to larger supermarkets – look out for the recycling advice on pack. As a business we are concerned for the use of plastic and its effect on the environment, and are keen to move towards a greener, more sustainable packaging option. You can read more about it on RecycleNow.com
How do I provide feedback?
How do you ensure respect of my personal data processing?
We make our best to respect GDPR, especially regarding cookies and competitions. Have a look at the following pages for more information:
For more information, please send us an inquiry and our Data Protection Officer will answer you.