PRIVACY NOTICE

We are committed to respecting your privacy. This notice is to explain how we may use personal information we collect through your use of this website, including any data you may provide when you contact us through our website, sign up to receive newsletters or marketing communications, request information about our products, ingredients or allergens, enter a competition, prize draw or promotional campaign, download recipes or other marketing materials, participate in surveys or consumer research, provide feedback about our products, or otherwise engage with us via our website, email, or social media channels.

References to we, our or us in this privacy notice are to St Pierre Groupe.

St Pierre Groupe is registered in England and Wales under company number 03259222 and our registered office is at Kingston House, Towers Business Park, Wilmslow Road, Manchester, England, M20 2LX.

1. Personal Information

• When you interact with us, you may provide us with personal information about you, such as your name, address, gender, date of birth, telephone number, email address and information relating to orders of our products which you have placed with a third party.
• Depending on the nature of our interactions with you, there may be certain essential personal information that we have to collect from you so that we can provide you with the information that you have requested. This will vary depending on the relationship we have with you.
• We may also ask you for additional personal information which it is optional for you to provide but which will allow us to improve the service that we provide to you. For example, you may provide us with additional contact details to make it easier for us to get in touch with you.
• We will always aim to make it clear which personal information it is necessary for you to provide and which personal information is optional. However, if you are unsure as to whether you are required to provide any particular piece of personal information please ask.

2. Uses Made Of Information

• We are committed to protecting your privacy, and will only use your personal information in accordance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.
• Specifically, we may use your personal information as follows:
  • where you have expressly consented to us doing so, including:
    • where you have requested that we keep you up-to-date with news, recipes, marketing updates and other promotional communications, to provide you with the types of communications that you have asked to receive by the types of communication that you have asked us to use;
    • where you make an enquiry or complaint, provide feedback about our products, or request information about our products, ingredients or allergens, to respond to that enquiry, complaint, feedback or request and provide the requested information;
    • where you enter a competition, prize draw or promotional campaign, to administer your entry, contact you about the promotion and, where applicable, award or arrange delivery of any prize; and
    • where you participate in surveys or consumer research, to record and consider your responses and feedback.
  • where it is necessary for compliance with legal obligations, including:
    • for record keeping and regulatory compliance purposes;
    • where necessary, to comply with product safety, food information, allergen, consumer protection or other legal obligations applicable to our products and business; and
    • where necessary, to respond to requests from regulators, law enforcement bodies or other competent authorities.
  • where we have a recognised legitimate interest, including:
    • carrying out checks to prevent fraud, misuse of our website, promotions or marketing campaigns, or other dishonest activity.
  • where we otherwise have a legitimate interest in doing so, including:
    • undertaking surveys, consumer research and market research to help us understand consumer preferences and improve our products, marketing and consumer experience;
    • reviewing and responding to feedback about our products, recipes, website, marketing materials and customer experience;
    • making recipes, product information and other marketing materials available to you where you choose to download or access them;
    • managing and improving our website, social media channels, marketing campaigns and consumer engagement activities; and
    • ensuring that our website is presented in the most effective manner for you and your device and tracking your use of our website through cookies and log files, where permitted by law, to help us provide a positive user experience and improve usage of our website.
  • Where you have given us your consent to use your personal information in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us as described in paragraph 10. Please note however that the withdrawal of your consent will not affect any use of your personal information made before you withdrew your consent.

3. Sharing Of Your Personal Information Within Our Group

• Our group consists of various companies. Where you provide personal information to one company within our group it may be shared with other companies within our group. This is in our legitimate interests to enable us to operate our group effectively and to enable us to provide you with an efficient service.
• All members of our group are bound by this privacy notice.

4. Other Circumstances In Which We May Share Your Personal Information

• We may share your personal information with:
  • providers of outsourced services, such as website hosting, IT support, website maintenance, data storage, email distribution and marketing platform providers, to the extent necessary for those providers to provide services to us;
  • providers who help us manage consumer enquiries, feedback, complaints, product information requests, allergen or ingredient queries, competitions, prize draws, promotional campaigns, surveys or consumer research;
  • social media platforms and digital advertising providers, where you interact with us through our social media channels or where we use those platforms to manage our marketing and consumer engagement activities;
  • professional advisers, including lawyers, accountants, auditors and insurers, where necessary for the purposes of obtaining professional advice or managing legal, regulatory or business matters;
  • regulators, enforcement bodies or other competent authorities, where required by law or where necessary to protect our rights, business, customers or consumers; and
  • the prospective seller or buyer of any business or assets in the event that we sell or buy any business or assets.
• We may also share your personal information with third parties if we are under a duty to share your personal information in order to comply with any legal obligation, or in order to enforce or apply such other terms as apply to our relationship, or to protect the rights, property, or safety of our customers, ourselves or others.
• We may share anonymised and aggregated information about use of our website, marketing campaigns, promotions, surveys or consumer engagement activities with third parties, such as service providers or marketing partners, to help us understand the effectiveness of our website, marketing and consumer engagement activities. This information will not identify you personally.

5. Transferring Your Personal Information Internationally

• In certain cases the sharing of your personal information with a third party as described above may involve your personal information being transferred outside of the United Kingdom. This may be to:
  • a country that is considered to have data protection rules that are equivalent to those in the United Kingdom; or
  • a country which is not considered to have the same standards of protection for personal data as those in the United Kingdom, in which case we will take all steps required by law to ensure sufficient protections are in place to safeguard your personal information, including where appropriate putting in place contractual terms approved under the Data Protection Act 2018.

6. Retention, Updating And Removal Of Your Personal Information

• Where you provide us with personal information we may retain this information for future use, including:
  • undertaking surveys, consumer research or market research about our products, website, recipes, marketing campaigns, promotions or consumer experience;
  • providing you with newsletters, recipes, marketing updates and other promotional communications that you have asked to receive;
  • responding to enquiries, complaints, feedback or requests for information about our products, ingredients or allergens;
  • administering competitions, prize draws, promotional campaigns, surveys or consumer research that you have chosen to enter or participate in;
  • keeping records of your interactions with us, including enquiries, complaints, feedback, competition or promotion entries, marketing preferences and consent records;
  • monitoring and preventing fraud, misuse of our website, promotions or marketing campaigns, or other illegal or unlawful activity; and
  • complying with legal, regulatory, product safety, food information, allergen, consumer protection or other obligations applicable to our products and business.
• The duration for which we retain your personal information will differ depending on the type of information and the reason why we collected it from you. However, in some cases personal information may be retained on a long-term basis: for example, personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.
• It is important to ensure that the personal information we hold about you is accurate and up-to-date, and you should let us know if anything changes, for example if you move home or change your phone number or email address. You can do so using the details in paragraph 10.
• If you want to stop receiving any information from us, such as news and updates, please let us know by contacting us using the details in paragraph 10. It may take up to one month to unsubscribe you from marketing.
• Your decision to stop receiving information from us may result in the deletion of some of the personal information that we hold about you, but we may still retain personal information we require for other purposes, including where it is required for record keeping purposes.
• In certain circumstances you may be entitled to request the erasure of personal information that we hold about you. To make a request of this nature, please contact us, providing full details of the personal information you want to be erased and the reason(s) for your request. We will consider all requests upon receipt and confirm to you whether we are able to agree to your request.

7. Security

• The protection of your personal information is very important to us and we have in place various security measures to ensure that your personal information is kept secure.
• However, you should be aware that the method you use to get in contact with us, such as email or post, may not be entirely secure and your personal information may be susceptible to being intercepted in transit. Equally, your personal information is at risk if a malicious third party gains access to your account on our customer portal or to any other place where your personal information is stored, such as your email account.
• You should therefore take all reasonable steps to keep your personal information secure, including choosing a secure password for your email account and not disclosing your passwords to anybody else. You should use a unique password for every account.

8. Enquiries, Issues And Complaints

• You are entitled by law to ask for a copy of your personal information at any time. Please contact us using the details in paragraph 10.
• In the unlikely event that you have any concerns about how we use your personal information, please contact us as described in paragraph 10. This includes situations where you want to request the rectification or erasure of your personal information, restrictions to be placed around how we use your personal information, or to object to a particular use.
• If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure. In the first instance it will be reviewed by our customer care team who will respond to you within one month. If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be passed to a senior person in our business who will review your complaint and the initial response and provide a further response within one month of your request to escalate the matter.
• If we are unable to resolve your complaint, you may make a complaint to the Information Commission’s Office. Please see https://ico.org.uk/make-a-complaint/ for more information.

9. Changes To This Privacy Notice

• We reserve the right to alter this privacy notice at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our privacy notice by contacting us as described in paragraph 10. Should you object to any alteration, please contact us.

10. Contacting Us

• If you need to contact us about this notice or any matters relating to the personal information we hold on you, you can write to Angela Finney at spg_dpo@grupobimbo.com.

11. Further Information

• We hope that the contents of this privacy notice address any queries that you may have about the personal information we may hold about you and what we may do with it. However, if you do have any further queries, comments or requests, please contact us as described in paragraph 10 above.
• Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commission’s office website at https://ico.org.uk/your-data-matters/.